Privacy notice

Where we get information from

If we don’t get information directly from you, it may come from third sector organisations, suppliers, or service providers that we work with. We may also use information from publicly available sources. When third parties provide us with their data, we follow their internal policies as well as our own.

What we collect and why

Whether you are a volunteer, supporter, third sector staff member, or simply a friend, we collect your information so that we can provide our services, including project delivery and third party referrals. This normally includes your name, contact details, and address.

We collect website user information (including user journeys and cookie tracking) and marketing preferences so we can give you appropriate service updates or marketing. To help promote our work, we may collect recorded images, such as photos or videos, and records of consent about this media.

As a charity, we may take your payment or banking details, taxpayer information for Gift Aid, or financial transaction information so we can receive donations and funding, or organise fundraising activities.

To comply with legal requirements and provide the best possible services to you, we may collect data about your sex, gender, health, disability, religion, race and ethnicity. This is ‘special category’ data and may be used for monitoring and improving policies, processes, and practices, especially about equality, diversity, and inclusion.

So we can give you the right support when you contact us, we may hold your service use history, client accounts and records, records of meetings and decisions, or correspondence. We may also collect information from you to deal with any queries, complaints, or claims, or for research or archiving purposes.

We may collect further information such as identification documents for specific circumstances, such as recruitment. We’d be explicit about this process with you.